Expert assistance to make teams more productive
Find out how you can benefit from a technical support aid created in Knowesia.
What does technical support mean?
Technical support is an external (outsourced) service or an in-house department responsible for assisting in the maintenance or restoration of an asset or service.
Those responsible for the support are known as call center operators, hotliners, maintenance engineers, or technicians, depending on the industry and their areas of activity. They are empowered, through skills and technical means, to intervene or take control of the equipment or software. They are responsible for the proper operation and smooth running of the working environment, whether in a virtual or physical way.
An individual can also self-help independently, without third-party intervention, by using a dedicated platform where all information and steps for resolution are stored. A solution will intelligently guide you through the process of handling the problem.
Giving technical support the tools to make the company more competitive
While technical support has a key role, it must be given the means to carry out its task successfully.
Technical support is a key activity in the company to:
- ensure equipment performance and therefore productivity of teams.
- create a healthy and stable working environment in which employees perform efficiently.
- make all the material and human resources of the company profitable and the company more competitive.
- maintain your equipment to current technology standards
- develop the necessary skills and extend empowerment
- leverage knowledge to ensure proper internal or external use.
If technical support is to provide a quality service, they need a tool that will enable them to easily visualize, monitor, plan, intervene, correct, maintain and restore if necessary.
Create solutions within Knowesia and stay competitive
Knowesia is a software designed to create solutions based on an intuitive interface. Knowesia will let you easily create technical support solutions that will help you keep your productivity in line with market requirements. The concept developed by Knowesia lets you model processes, incorporate content and multimedia elements, and then turn those processes into web pages or applications without the need for programming.
By providing your technical support with what it needs to carry out its tasks, you will see your employee productivity greatly improved.
Your various support levels can also be interconnected. Document integration and connection between the different customer relationship platforms (software packages, databases etc.) prevent the need to switch between interfaces.
To discover the Knowesia studio and to model processes, download the free software.
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