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Data & Privacy Policy

Knowesia, an EasyVista company, is a recognized software provider offering a process digitization platform that allows your users to access the right answers in real time, through intelligent omni-channel paths, while ensuring the commitment of your customers in the long-term. Knowesia, an EasyVista company, respects individual privacy of its customers, employees, business partners, visitors and others (Persons Concerned). Knowesia, an EasyVista company, is vigilant to comply with the laws of the countries in which it does business regarding Personal Information that is collected, used, stored, processed and disclosed.

This Privacy Policy (“Policy”) applies to:

Regarding consent, Knowesia, an EasyVista company, offers Persons Concerned, a choice to opt-out of uses and disclosures of their data that are incompatible with the purposes for which that data was originally collected or subsequently authorized.

When acting as data processor for a customer, Knowesia, an EasyVista company, is not responsible for the obligations of the data controller to obtain from Persons Concerned the appropriate consent to transfer and process their data to Knowesia, an EasyVista company. As a data processor, Knowesia, an EasyVista company, will not sell, rent, or trade with third parties for their marketing purposes any personal data collected.

In the event that sensitive personal information (pertaining to your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, information related to an individual’s health or sexual preference, as well as biometric identifiers, such as finger and voiceprints, and information as to commission or alleged commission of a criminal offense or any related proceedings) to be used for a new purpose or transferred to the control of a third party not acting on behalf of Knowesia, an EasyVista company, the data subject’s explicit consent will be obtained prior to the new use or transfer of the data, unless such new use or transfer is: (1) in the vital interests of the data subject or another person; (2) necessary for the establishment of Knowesia’s, an EasyVista company, legal claims of defenses; (3) required to provide medical care or diagnosis; (4) necessary to carry out Knowesia’s, an EasyVista company, obligations in the field of employment law; or (5) related to data that are manifestly made public by the data subject. In these cases, data subjects are given notice of such use.

Knowesia, an EasyVista company, takes reasonable and appropriate physical, technical, and organizational measures to protect personal data in its possession from loss, misuse, unauthorized access, disclosure, alteration, and destruction. Even with all these safeguards in place, no method of transmission over the Internet is totally secure and Knowesia, an EasyVista company, does not guarantee the security of personal information transmitted via the Internet.

Knowesia, an EasyVista company, will use personal data only in ways that are compatible with and relevant for the purposes for which it was collected or subsequently authorized. Knowesia, an EasyVista company, takes reasonable and appropriate physical, technical, and organizational measures to ensure that personal data is relevant to its intended use, and that it is accurate, complete, reliable, and current. Knowesia, an EasyVista company, will retain the personal data for no longer than is necessary for the purposes for which the personal data was collected or for which it is to be further processed.

Data’s subject may contact Knowesia, an EasyVista company, to access their personal data at privacy@easyvista.com. Upon request, Knowesia, an EasyVista company, will grant reasonable access to personal data. Knowesia, an EasyVista company, will also take reasonable measures to permit data’s subject to access, rectify, erase, restrict processing or delete information that is demonstrated to be inaccurate or incomplete, except where the burden or expense of providing access would be disproportionate to the risks to data’s subject privacy. Furthermore, Knowesia, an EasyVista company, will, upon request of a data’s subject, provide personal data in a structured, commonly used and machine-readable format.

Knowesia, an EasyVista company, Websites use “cookies”. A cookie is a small file that an Knowesia, an EasyVista company, Website may send to your browser. This file is then stored on your hard drive. Cookies cannot be used to run programs or deliver viruses to a computer. The cookie saves information regarding your session and account on the Knowesia, an EasyVista company Website, which the browser passes back to the Knowesia an EasyVista company, Website’s server. Cookies enable Knowesia, an EasyVista company, to build better websites by recording how and when you use the Knowesia, an EasyVista company, Websites and to better serve you when you return to the Knowesia an EasyVista company, Websites. Cookies are also used to ensure you do not fill out forms on the Knowesia an EasyVista company, Websites multiple times. You can set your browser to refuse cookies, however, if you disable the cookies, you will not be able to use the Knowesia, an EasyVista company Websites.

The Knowesia, an EasyVista company, Websites contain electronic images known as web beacons (sometimes called single-pixel gifs) which may be used in some of Knowesia’s, an EasyVista company, emails to let Knowesia, an EasyVista company, know which emails and links have been opened by recipients. Some of Knowesia’s, an EasyVista company, business partners also employ web beacons that help it better manage content on the Knowesia, an EasyVista company, Websites. However, Knowesia, an EasyVista company, has no access to or control over such web beacons.

The use of cookies by Knowesia’s, an EasyVista company, business partners or service providers is not covered by this Policy. Knowesia, an EasyVista company, does not have access or control over those cookies. Knowesia’s, an EasyVista company, business partners, and service providers use session ID cookies to make it easier for you to navigate the Knowesia, an EasyVista company, Website.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if the services are temporarily suspended for maintenance, Knowesia, an EasyVista company, might send you an email. Generally, users may not opt-out of these communications. These communications are not promotional in nature.

Knowesia, an EasyVista company, may amend this Policy from time-to-time, consistent with the requirements of the EU GDPR or EU-US Privacy Shield Principles. When Knowesia, an EasyVista company, does update this Policy, it will also revise the “Last Updated” date at the bottom of this Policy. Any material changes to this Policy will also be posted at https://www.easyvista/privacy-policy

 

Further information regarding data collection

Controller: EasyVista SA
10 allée Bienvenue
Immeuble Horizon
93160 NOISY-LE-GRAND

 

Controller representative: Sylvain GAUTHIER, Chairman & CEO
Legal basis for the processing: Contract and consent
Recipients or categories of recipients: Customers relationship Professionals.
Transfer of personal data to a recipient in the United States: EU-US Privacy Shield
Single entry point: privacy@easyvista.com

Data storage durations:

The person concerned has the right to lodge a complaint with a supervisory authority.

Last Updated June 8th, 2018